---
title: Troubleshooting | Help Center
description: "Can't find what you need below? \nCall our Support Team: \n(323) 421-7600."
---

[Skip to content](https://resource.embodiedlabs.com/troubleshooting#main-content)

English

Show submenu for translations

[Submit a Support Ticket](https://resource.embodiedlabs.com/kb-tickets/new) [Customer portal](https://resource.embodiedlabs.com/partnerportal)

![Embodied Labs Registered Logo 684x389 full white.png\]](https://resource.embodiedlabs.com/hs-fs/hubfs/Embodied%20Labs%20Registered%20Logo%20684x389%20full%20white.png?height=50&name=Embodied%20Labs%20Registered%20Logo%20684x389%20full%20white.png)

- [Default HubSpot Blog](https://www.embodiedlabs.com/news)

Open main navigation

Close main navigation

- [Default HubSpot Blog](https://www.embodiedlabs.com/news)
- English
  
  Show submenu for translations
- [Submit a Support Ticket](https://resource.embodiedlabs.com/kb-tickets/new)
- [Customer portal](https://resource.embodiedlabs.com/partnerportal)
- [Go to app.embodiedlabs.com](https://app.embodiedlabs.com/)

[Go to app.embodiedlabs.com](https://app.embodiedlabs.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://resource.embodiedlabs.com/)
2. [Troubleshooting](https://resource.embodiedlabs.com/troubleshooting)

# Troubleshooting

 Can't find what you need below? Call our Support Team: (323) 421-7600.

## Hardware (Kits)

- [My headset isn't working even though it's plugged in](https://resource.embodiedlabs.com/headset-not-working)
- [Adjusting VR Experience Volume Levels](https://resource.embodiedlabs.com/adjust-audio-level)
- [My headset is showing as not connected](https://resource.embodiedlabs.com/my-headset-is-showing-as-not-connected)
- [Hardware Replacements & Warranty](https://resource.embodiedlabs.com/something-broke-can-i-get-a-replacement)

## Desktop App

- [How can I troubleshoot my setup? (4.0)](https://resource.embodiedlabs.com/how-can-i-troubleshoot-my-setup-4.0)
- [Why does my PC see multiple displays?](https://resource.embodiedlabs.com/why-multiple-displays)
- [Why can't I sign in?](https://resource.embodiedlabs.com/why-cant-i-sign-in)
- [I'm not seeing part of the desktop app window](https://resource.embodiedlabs.com/im-not-seeing-part-of-the-window)
- [Why do I see the message “Please Remove Headset,” even though I’m not wearing it?](https://resource.embodiedlabs.com/why-do-i-see-please-remove-headset-even-though-im-not-wearing-it)
- [Embodied Labs Quick Start and Troubleshooting Guide (2024)](https://resource.embodiedlabs.com/embodied-labs-troubleshooting-guide-2024)

See less ▼

- [Getting Started](https://resource.embodiedlabs.com/getting-started#main-content)

    - [Getting Started](https://resource.embodiedlabs.com/getting-started#getting-started)
- [How-To](https://resource.embodiedlabs.com/how-to#main-content)

    - [Implementing the Labs](https://resource.embodiedlabs.com/how-to#implementing-the-labs)
    - [Desktop App](https://resource.embodiedlabs.com/how-to#desktop-app)
    - [Miscellaneous](https://resource.embodiedlabs.com/how-to#miscellaneous)
- [Frequently Asked Questions](https://resource.embodiedlabs.com/frequently-asked-questions#main-content)

    - [The Basics](https://resource.embodiedlabs.com/frequently-asked-questions#the-basics)
    - [Subscription](https://resource.embodiedlabs.com/frequently-asked-questions#subscription)
- [Troubleshooting](https://resource.embodiedlabs.com/troubleshooting#main-content)

    - [Hardware (Kits)](https://resource.embodiedlabs.com/troubleshooting#hardware-kits)
    - [Desktop App](https://resource.embodiedlabs.com/troubleshooting#desktop-app)
- [Support](https://resource.embodiedlabs.com/support#main-content)

    - [Contact Us](https://resource.embodiedlabs.com/support#contact-us)
- [More](https://resource.embodiedlabs.com/more)
- [EL Classroom / Meta Quest](https://resource.embodiedlabs.com/el-classroom-meta-quest#main-content)

    - [How to](https://resource.embodiedlabs.com/el-classroom-meta-quest#how-to)

- [Default HubSpot Blog](https://www.embodiedlabs.com/news)

[![Chill listening crop-3](https://resource.embodiedlabs.com/hs-fs/hubfs/LookingForward.png?width=55&height=55&name=LookingForward.png "Chill listening crop-3")](https://resource.embodiedlabs.com)

Help Center | Copyright 2022 Embodied Labs, Inc.

<https://www.facebook.com/embodiedlabs/> <https://www.linkedin.com/company/embodiedlabs>

Copyright © 2026, Embodied Labs