---
title: My headset is showing as not connected
description: Here are some troubleshooting steps to take if you see a “headset not connected” message.
---
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# My headset is showing as not connected
## Here are some steps to take if you see a “headset not connected” message.
Sometimes headset cables can become loose with usage over time, especially if a headset is being used and adjusted for the different heads of many learners in a short period of time.
### **1. Check the status in the Windows Mixed Reality screen**
****
a. If instead of "Ready", you see “Please plug in your headset” here, this means the computer isn’t seeing your headset at all
- - Check that all your cables are firmly plugged in.
- Check that power is reaching everywhere it needs to reach - see step #2 below.
b. If the message says “Error Code 4-1”
- - Try opening the Embodied Labs app anyway.
- Unplug the headset display cable (see #2b below) and plug it back in.
c. [Check Windows Updates](https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a#WindowsVersion=Windows_11) for any pending updates. If there are updates to do, run those updates.
### **2. To make sure power is reaching everywhere it needs to reach**
a. Look for a lit up HP logo behind the rectangular Leap Motion hand detector on the front of the headset.
b. If that isn't lit up:
- - Examine the cable that runs into the front of the headset.
- Take off the (magnetic) face pad from inside the headset.
(It’s where your eyes go when you put the headset on.)
- - [This video from HP Support](https://youtu.be/PjKjEYJm1tE?t=177) shows what to do next.
- Gently pull the cable out, line it up with the space it goes into, and gently but firmly push it back in. There should be a small “click” or “pop” when it’s in place.
- - Wait for the HP logo to come on.
c. If the headset is still not connecting:
- For HP Reverb G2 headsets (as pictured in our "[How do I set up my VR kit?](https://resource.embodiedlabs.com/how-do-i-setup-my-kit)" video) there are three cables that reach down from the headset and plug into either the laptop or the wall socket.
- The cable that plugs into a wall socket has a power box in the middle. Check that the power box is receiving power by looking for a tiny glowing white light.
- If the light isn't glowing:
- The power box has a small on/off switch on it that can get accidentally pushed. Try pushing the switch, to see if the glowing white light comes back on when you do. ****
- Check that all the cables running into and out of the power box are well plugged into both the power box and into a wall socket or power strip.
- Check that your power strip is turned on, if you’re using one.
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